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Customer Satisfaction QuestionnaireDO NOT DELETE

In our ongoing efforts to maintain and improve the quality of our services, we would appreciate a few minutes of your valuable time to fill in this short questionnaire, which will help us not only to meet but also to exceed your expectations..

 

Your input is essential in order to enable us to gauge the level of customer satisfaction with our services, products and organisation. We would also welcome any comments you would like to make regarding any specific aspect of our service.

Thank you for taking the time to complete this questionnaire.

 


Company Name:
Contact*:
Email Address*:
Date*:
Job No:
 
1. How would you rate us on a scale of 1 to 5 (5 being the highest - 1 the lowest):
a) Our response:
b) Handling your Enquiry:
c) Understanding and accessing of your problem:
d) Our staff's effciency:
e) Staff courtesy and friendliness:
f) Time taken for engineer/technician to attend:
g) While fault was being rectified, were you informed of the situation:
h) Time taken to repair faulty equipment:
i) Equipment returned to full functional conditions:
 
2. Was there any particular aspect of our response and service which did not meet your expectations?
 
3. Is there any aspect of back-up or after sales service not currently provided by Alberta that you would like to see introduced by our company?
 
4. Sales Department: In your contacts with us, did we satisfy you with the overall service, were qoutations / proposals followed up promptly, how was our timeliness and helpfulness in handling your request?
 
5. Accounts Department: Does the Invoice structure have the level of relevant details you require and how did we fare in handling your queries?
 
6. Do you have any compliments or complaints about any of our office or technical staff.
 
7. On basis of our proven track record, would you return to Alberta for your requirements in fire, safety & security equipment?
If No, Please let us know why:
 
8. Would you recommend our services to friends / associates / others?
If No, Please let us know why:
 
9. Any Other comments on our services would be most welcome:
 
Would you Like to Receive product Updates:

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